At NCC Industry's Nordic customer centre, customer focus and quality come first. Through a data-driven approach, the team gains better insight into customer conversations. Indicate me has become a valuable part of daily work.
"Right first time is our philosophy. It saves time and creates a better experience for the customer." — Ivan Dunger, Team Manager
"It increases awareness among agents and makes follow-up clearer for us as leaders. The scores were good to start with, but with the tool we've seen a clear improvement." — Ivan Dunger
"The tool is simple, visual and well designed. It makes it enjoyable to use and easy to take in the information." — Jeanette Björfjäll, Team Manager
