--- title: Insights | News description: News | --- [Skip to main content](https://info.indicateme.se/en/insights/tag/news#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Customer Satisfaction & NPS](https://info.indicateme.se/en/insights/tag/customer-satisfaction-nps), [Sweden](https://info.indicateme.se/en/insights/tag/sweden), [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) ## [”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) on September 21, 2026 In short: It's been almost ten years since Indicate me was started by a handful of colleagues with a background in customer service. Back then, we built our analyses on what we already knew worked. ... [Read More](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) #### Posts about News [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/lina-bjelkmar-ai-sweden-leadership-report-2026-2.webp)](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) on April 28, 2026 [Read More](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/cx-arbetets-blinda-flack-1200x630-1-2.webp)](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [The blind spot in CX work](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) on March 19, 2026 [Read More](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/malardalstrafik-lautaro-kvalitetsuppfoljare-2.webp)](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [AI and human leadership in sync - Mälardalstrafik Customer Service leads the way](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) on December 15, 2025 [Read More](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/chefer-blundar-for-ai-1200x630-1-2.webp)](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) [Techtidningen](https://info.indicateme.se/en/insights/tag/techtidningen), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Leaders are ignoring AI-driven insights](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) on November 17, 2025 [Read More](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ving-breakit-2.webp)](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Indicate me’s AI helped Ving deliver happier customers](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) on November 5, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/BreakIT-2.jpg)](https://info.indicateme.se/en/insights/indicate-me-one-of-swedens-100-hottest-fast-growing-tech-companies-2025) [Övrigt](https://info.indicateme.se/en/insights/tag/okategoriserade), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Indicate me named one of Sweden's 100 hottest fast-growing tech companies 2025](https://info.indicateme.se/en/insights/indicate-me-one-of-swedens-100-hottest-fast-growing-tech-companies-2025) on October 31, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-me-one-of-swedens-100-hottest-fast-growing-tech-companies-2025) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/malardalstrafik-2.jpg)](https://info.indicateme.se/en/insights/malardalstrafik-improving-simplifying-ai-as-support) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Mälardalstrafik invests in improving and simplifying - with AI as support](https://info.indicateme.se/en/insights/malardalstrafik-improving-simplifying-ai-as-support) on October 29, 2025 [Read More](https://info.indicateme.se/en/insights/malardalstrafik-improving-simplifying-ai-as-support) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ving-mie-amanda-terje-1-2.webp)](https://info.indicateme.se/en/insights/indicate-me-ai-tool-behind-vings-success) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Travel & Tourism](https://info.indicateme.se/en/insights/tag/travel-tourism), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [Indicate me’s AI tool behind Ving’s success: happier, more satisfied customers](https://info.indicateme.se/en/insights/indicate-me-ai-tool-behind-vings-success) on October 15, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-me-ai-tool-behind-vings-success) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/kunddata-ai-techtidningen-May-06-2026-08-10-44-3710-AM.webp)](https://info.indicateme.se/en/insights/feedback-ai-or-human) [Techtidningen](https://info.indicateme.se/en/insights/tag/techtidningen), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Feedback - AI or human, which do you prefer?](https://info.indicateme.se/en/insights/feedback-ai-or-human) on October 7, 2025 [Read More](https://info.indicateme.se/en/insights/feedback-ai-or-human) # Articles about News #### [September 21, 2026 ”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [Read article](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) #### [April 28, 2026 Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [Read article](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) #### [March 19, 2026 The blind spot in CX work](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [Read article](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) #### [December 15, 2025 AI and human leadership in sync - Mälardalstrafik Customer Service leads the way](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [Read article](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) #### [November 17, 2025 Leaders are ignoring AI-driven insights](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) [Read article](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) #### [November 5, 2025 Indicate me’s AI helped Ving deliver happier customers](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [Read article](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) #### [October 31, 2025 Indicate me named one of Sweden's 100 hottest fast-growing tech companies 2025](https://info.indicateme.se/en/insights/indicate-me-one-of-swedens-100-hottest-fast-growing-tech-companies-2025) [Read article](https://info.indicateme.se/en/insights/indicate-me-one-of-swedens-100-hottest-fast-growing-tech-companies-2025) #### [October 29, 2025 Mälardalstrafik invests in improving and simplifying - with AI as support](https://info.indicateme.se/en/insights/malardalstrafik-improving-simplifying-ai-as-support) [Read article](https://info.indicateme.se/en/insights/malardalstrafik-improving-simplifying-ai-as-support) #### [October 15, 2025 Indicate me’s AI tool behind Ving’s success: happier, more satisfied customers](https://info.indicateme.se/en/insights/indicate-me-ai-tool-behind-vings-success) [Read article](https://info.indicateme.se/en/insights/indicate-me-ai-tool-behind-vings-success) #### [October 7, 2025 Feedback - AI or human, which do you prefer?](https://info.indicateme.se/en/insights/feedback-ai-or-human) [Read article](https://info.indicateme.se/en/insights/feedback-ai-or-human) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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