--- title: Insights | Articles description: Articles | --- [Skip to main content](https://info.indicateme.se/en/insights/tag/articles#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Sweden](https://info.indicateme.se/en/insights/tag/sweden), [AI Buddy](https://info.indicateme.se/en/insights/tag/ai-buddy) ## [AI Buddy: how team leaders get scalable coaching without listening to every call](https://info.indicateme.se/en/insights/ai-buddy-scalable-coaching) on October 22, 2026 In short: A team leader can realistically listen to a handful of calls per employee per month. AI Buddy evaluates the full picture, shifting coaching from occasional spot checks to a complete ... [Read More](https://info.indicateme.se/en/insights/ai-buddy-scalable-coaching) #### Posts about Articles [![man smiling and talking on phone](https://info.indicateme.se/hubfs/reklambild-man-pratar-i-telefon-2400x1260.webp)](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Energy](https://info.indicateme.se/en/insights/tag/energy) ##### [The most common contact reasons in the energy sector and what they signal](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector) on October 12, 2026 [Read More](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector) [![woman-taking-a-phonecall](https://info.indicateme.se/hubfs/reklambild-kvinna-pratar-telefon-2400x1260.webp)](https://info.indicateme.se/en/insights/which-customers-never-call) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Övrigt](https://info.indicateme.se/en/insights/tag/okategoriserade), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [Which customers never call? Why analyzing customer support calls alone is not enough](https://info.indicateme.se/en/insights/which-customers-never-call) on October 9, 2026 [Read More](https://info.indicateme.se/en/insights/which-customers-never-call) [![](https://info.indicateme.se/hubfs/atg-kundservice-organisationsen-insiktskalla-2400x1260.webp)](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [ATG: When customer service becomes the organisation's source of insight](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) on October 1, 2026 [Read More](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) [![](https://info.indicateme.se/hubfs/reklambild-tva-kvinnor-pratar.webp)](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Norway](https://info.indicateme.se/en/insights/tag/norway) ##### [What you need to know about AI tagging of customer conversations](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging) on October 1, 2026 [Read More](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging) [![](https://info.indicateme.se/hubfs/kundberattelser-soMe.webp)](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights) ##### [7 things to evaluate in AI tools for customer analysis](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis) on September 30, 2026 [Read More](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis) [![](https://info.indicateme.se/hubfs/fika-bild.jpg)](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Customer Satisfaction & NPS](https://info.indicateme.se/en/insights/tag/customer-satisfaction-nps) ##### [From operative to insight-driven: Reflections from our seminar with ATG & Kontakta](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta) on September 25, 2026 [Read More](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta) [![](https://info.indicateme.se/hubfs/reklambild-kvinna-i-mote-kollar-i-kamera.webp)](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [How to choose the right AI tool for customer insights: a guide for decision-makers](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) on September 22, 2026 [Read More](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [![](https://info.indicateme.se/hubfs/reklambild-kvinna-whiteboard-rundad.webp)](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Customer Satisfaction & NPS](https://info.indicateme.se/en/insights/tag/customer-satisfaction-nps), [Sweden](https://info.indicateme.se/en/insights/tag/sweden), [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) ##### [”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) on September 21, 2026 [Read More](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [![](https://info.indicateme.se/hubfs/reklambild-kollegor-glada.jpg)](https://info.indicateme.se/en/insights/stop-digging-through-data) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) ##### [Stop digging through data: how customer service managers ask their customer conversations directly](https://info.indicateme.se/en/insights/stop-digging-through-data) on September 8, 2026 [Read More](https://info.indicateme.se/en/insights/stop-digging-through-data) # Articles about Articles #### [October 22, 2026 AI Buddy: how team leaders get scalable coaching without listening to every call](https://info.indicateme.se/en/insights/ai-buddy-scalable-coaching) [Read article](https://info.indicateme.se/en/insights/ai-buddy-scalable-coaching) #### [October 12, 2026 The most common contact reasons in the energy sector and what they signal](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector) [Read article](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector) #### [October 9, 2026 Which customers never call? Why analyzing customer support calls alone is not enough](https://info.indicateme.se/en/insights/which-customers-never-call) [Read article](https://info.indicateme.se/en/insights/which-customers-never-call) #### [October 1, 2026 ATG: When customer service becomes the organisation's source of insight](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) [Read article](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) #### [October 1, 2026 What you need to know about AI tagging of customer conversations](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging) [Read article](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging) #### [September 30, 2026 7 things to evaluate in AI tools for customer analysis](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis) [Read article](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis) #### [September 25, 2026 From operative to insight-driven: Reflections from our seminar with ATG & Kontakta](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta) [Read article](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta) #### [September 22, 2026 How to choose the right AI tool for customer insights: a guide for decision-makers](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [Read article](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) #### [September 21, 2026 ”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [Read article](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) #### [September 8, 2026 Stop digging through data: how customer service managers ask their customer conversations directly](https://info.indicateme.se/en/insights/stop-digging-through-data) [Read article](https://info.indicateme.se/en/insights/stop-digging-through-data) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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