---
title: Öresundskraft turns to AI for deeper customer insight
description: Öresundskraft enhances customer insights by using AI from Indicate me to analyze service calls, aiming for improved customer satisfaction and smarter operations.
image: https://info.indicateme.se/hubfs/Imported_Blog_Media/ny-teknik-nu-ska-ai-ge-oresundskraft-mer-kunskap-om-kunderna-2.webp
---

[Skip to main content](https://info.indicateme.se/en/insights/%C3%B6resundskraft-turns-to-ai-deeper-customer-insight#main-content)

[![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se)

- [Insights](https://info.indicateme.se/insights)
- [Films & Webinars](https://info.indicateme.se/en/films-and-webinars)
- [Customer Voices](https://info.indicateme.se/en/customer-voices)
- Show submenu for translations  EN 
  
    - [Svenska](https://info.indicateme.se/insights/nu-ska-ai-ge-oresundskraft-mer-kunskap-om-kunderna)

Open main navigation

Close main navigation

- [Insights](https://info.indicateme.se/insights)
- [Films & Webinars](https://info.indicateme.se/en/films-and-webinars)
- [Customer Voices](https://info.indicateme.se/en/customer-voices)
- Show submenu for translations  EN 
  
    - English
    - [Svenska](https://info.indicateme.se/insights/nu-ska-ai-ge-oresundskraft-mer-kunskap-om-kunderna)
- [Book a tour](https://info.indicateme.se/en/book-a-tour)

[Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en)

# Öresundskraft turns to AI for deeper customer insight

September 29, 2025

By using AI from Indicate me to analyse customer service calls, Öresundskraft is gaining more insight — and working towards even happier customers.

Öresundskraft, which delivers electricity, district heating, biogas, district cooling and energy services to thousands of households and businesses, spent 2024 working with Indicate me's quality assurance tools.

Now the partnership takes its next step, as Öresundskraft adds AI-based customer insights and AI Buddy — a tool that helps both leaders and agents improve the quality of customer conversations.

"We always aim to be at the forefront. With Indicate me, we have new ways to work even smarter," says Elvira.

**Tags:** 

[News,](https://info.indicateme.se/en/insights/tag/news) [Customer Voices,](https://info.indicateme.se/en/insights/tag/customer-voices) [All,](https://info.indicateme.se/en/insights/tag/all) [AI-driven Customer Insights,](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights) [Customer Service & CX,](https://info.indicateme.se/en/insights/tag/customer-service-cx) [Energy,](https://info.indicateme.se/en/insights/tag/energy) [Sweden](https://info.indicateme.se/en/insights/tag/sweden)

### Related Articles

##### [![”I want to know the things I didn't know I needed to know](https://info.indicateme.se/hs-fs/hubfs/reklambild-kvinna-whiteboard-rundad.webp?width=520&height=294&name=reklambild-kvinna-whiteboard-rundad.webp) Indicate me • September 21, 2026 ”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us 2 min read](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data?hsLang=en)

##### [![Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/hs-fs/hubfs/Imported_Blog_Media/lina-bjelkmar-ai-sweden-leadership-report-2026-2.webp?width=520&height=294&name=lina-bjelkmar-ai-sweden-leadership-report-2026-2.webp) Indicate me • April 28, 2026 Lina Bjelkmar featured in AI Sweden Leadership Report 2026 1 min read](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026?hsLang=en)

##### [![The blind spot in CX work](https://info.indicateme.se/hs-fs/hubfs/Imported_Blog_Media/cx-arbetets-blinda-flack-1200x630-1-2.webp?width=520&height=294&name=cx-arbetets-blinda-flack-1200x630-1-2.webp) Indicate me • March 19, 2026 The blind spot in CX work 1 min read](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work?hsLang=en)

###### Categories

- [All](https://info.indicateme.se/en/insights/tag/all)
- [Articles](https://info.indicateme.se/en/insights/tag/articles)
- [News](https://info.indicateme.se/en/insights/tag/news)
- [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me)
- [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices)

###### Recent Posts

- [The most common contact reasons in the energy sector and what they signal](https://info.indicateme.se/en/insights/contact-reasons-in-the-energy-sector?hsLang=en)
- [Which customers never call? Why analyzing customer support calls alone is not enough](https://info.indicateme.se/en/insights/which-customers-never-call?hsLang=en)
- [ATG: When customer service becomes the organisation's source of insight](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight?hsLang=en)
- [What you need to know about AI tagging of customer conversations](https://info.indicateme.se/en/insights/what-you-need-to-know-about-ai-tagging?hsLang=en)
- [7 things to evaluate in AI tools for customer analysis](https://info.indicateme.se/en/insights/ai-tools-for-customer-analysis?hsLang=en)

![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg)

 AI-powered customer intelligence platform that transforms data into actionable insights.

- About
- [Contact](https://info.indicateme.se/en/contact)

©2026 Indicate me AB. All rights reserved. [Privacy Policy](https://info.indicateme.se/privacy-policy?hsLang=en)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Kimberley Jung-jai Tsang",
    "url" : "https://info.indicateme.se/en/insights/author/kimadm"
  },
  "dateModified" : "2026-10-12T14:30:00.883Z",
  "datePublished" : "2025-09-29T06:30:00.000Z",
  "headline" : "Öresundskraft turns to AI for deeper customer insight",
  "image" : [ "https://info.indicateme.se/hubfs/Imported_Blog_Media/ny-teknik-nu-ska-ai-ge-oresundskraft-mer-kunskap-om-kunderna-2.webp" ],
  "mainEntityOfPage" : {
    "@id" : "https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical.svg"
    }
  }
}
```