By using AI from Indicate me to analyse customer service calls, Öresundskraft is gaining more insight — and working towards even happier customers.
Öresundskraft, which delivers electricity, district heating, biogas, district cooling and energy services to thousands of households and businesses, spent 2024 working with Indicate me's quality assurance tools.
Now the partnership takes its next step, as Öresundskraft adds AI-based customer insights and AI Buddy — a tool that helps both leaders and agents improve the quality of customer conversations.
"We always aim to be at the forefront. With Indicate me, we have new ways to work even smarter," says Elvira.
