PostNord's customer service has made significant progress in a short time and is being recognised for its development journey. With a clear customer focus, high quality and the willingness to try new things, they have delivered impressive results.
The onboarding process has been significantly streamlined, and new agents reach the same quality level as experienced colleagues quickly — while customer satisfaction has increased markedly.
Jury motivation: Some companies take a step forward — PostNord takes giant leaps. With a bold AI investment, clear direction and full focus on customers, quality and efficiency, they have achieved results in a short time that genuinely impress. PostNord never settles.
