To strengthen its agents and build a more data-driven customer service operation, ATG has been using Indicate me's AI-based tools for some time. ATG's customer service team consists of 14 agents, with Fredrik Engzell as Customer Service Manager.
"The analyses and insights are what matter most to me. With Indicate me, I get an overview of what customers are calling about and what their pain points are." — Fredrik Engzell
"We recently launched a new service and immediately got the question: how much are customers calling about it? Instead of digging through old systems — which would have taken two days — we had the answer in ten minutes." — Jesper Olofsson
"It's incredibly valuable that all agents receive feedback on the same terms. AI Buddy treats everyone equally, which makes the data fairer." — Jesper Olofsson
