Being a team leader in customer service means juggling many responsibilities. We meet Alina Knutsson, team leader at Releasy, who shares her role and how Indicate me has become an important part of her day.
"I always start with an update by checking yesterday's stats in Indicate me. I also review how the previous month looked and set new goals for the coming month." — Alina Knutsson
"Listening to a call does take time, but it's a clear advantage to be able to pause, replay and go back when I'm filling in the coaching forms." — Alina Knutsson
"I absolutely couldn't follow up as closely as I can now thanks to Indicate me. It saves an enormous amount of time." — Alina Knutsson