--- title: Insights | Telecom description: Telecom | --- [Skip to main content](https://info.indicateme.se/en/insights/tag/telecom#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ## [How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) on September 3, 2026 In short: Recurring customer contacts — customers calling about the same problem multiple times — are one of the most costly patterns in customer service. They’re caused by incorrect diagnosis, ... [Read More](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) #### Posts about Telecom [![](https://info.indicateme.se/hubfs/vad-energibolag-kan-lara-sig-av-sina-kundsamtal.png)](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ##### [The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) on August 6, 2026 [Read More](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/releasy-kundservicemedarbetare-1.webp)](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom), [Sweden](https://info.indicateme.se/en/insights/tag/sweden) ##### [Releasy: A day in the life of a customer service agent](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) on December 11, 2024 [Read More](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) # Articles about Telecom #### [September 3, 2026 How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) [Read article](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) #### [August 6, 2026 The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Read article](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) #### [December 11, 2024 Releasy: A day in the life of a customer service agent](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) [Read article](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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