--- title: Insights | Indicate me (2) description: Indicate me | (2) --- [Skip to main content](https://info.indicateme.se/en/insights/tag/indicate-me/page/2#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ## [How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) on September 3, 2026 In short: Recurring customer contacts — customers calling about the same problem multiple times — are one of the most costly patterns in customer service. They’re caused by incorrect diagnosis, ... [Read More](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) #### Posts about Indicate me (2) [![](https://info.indicateme.se/hubfs/transport-kundservice-ai.jpg)](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Logistics & Transport](https://info.indicateme.se/en/insights/tag/logistics-transport) ##### [Customer service as the transport industry's earliest warning sensor](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) on September 1, 2026 [Read More](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [![](https://info.indicateme.se/hubfs/vad-energibolag-kan-lara-sig-av-sina-kundsamtal.png)](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ##### [The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) on August 6, 2026 [Read More](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [![](https://info.indicateme.se/hubfs/newsletter-indicate-me-600x340-2.jpg)](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx) ##### [Contact reason analysis: how to stop solving the wrong problems in customer service](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) on July 28, 2026 [Read More](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [![AI-driven kundservice för energibolag med Indicate me](https://info.indicateme.se/hubfs/energibolag-kundservice-ai-hero.jpg)](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Energy](https://info.indicateme.se/en/insights/tag/energy), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [What energy companies can learn from their customer conversations](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) on July 23, 2026 [Read More](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [![Kundservicedata och AI-drivna insikter med Indicate me](https://info.indicateme.se/hubfs/kundservice-datakalla-indicate-me.jpg)](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx) ##### [From ticket lists to insights: how to identify patterns in customer conversations](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) on July 21, 2026 [Read More](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/lina-bjelkmar-ai-sweden-leadership-report-2026-2.webp)](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) on April 28, 2026 [Read More](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/cx-arbetets-blinda-flack-1200x630-1-2.webp)](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [The blind spot in CX work](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) on March 19, 2026 [Read More](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/oresundskraft_hemsida_1200x630-2.jpg)](https://info.indicateme.se/en/insights/oresundskraft-expanding-partnership-with-indicate-me) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Energy](https://info.indicateme.se/en/insights/tag/energy), [Sweden](https://info.indicateme.se/en/insights/tag/sweden) ##### [Why Öresundskraft is expanding its partnership with Indicate me](https://info.indicateme.se/en/insights/oresundskraft-expanding-partnership-with-indicate-me) on September 10, 2025 [Read More](https://info.indicateme.se/en/insights/oresundskraft-expanding-partnership-with-indicate-me) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/darfor-ger-vara-kunder-oss-82-i-nps-thumbnail-2.webp)](https://info.indicateme.se/en/insights/why-our-customers-give-us-nps-82) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Why our customers give us an NPS of 82](https://info.indicateme.se/en/insights/why-our-customers-give-us-nps-82) on August 25, 2025 [Read More](https://info.indicateme.se/en/insights/why-our-customers-give-us-nps-82) # Articles about Indicate me (2) #### [September 3, 2026 How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) [Read article](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) #### [September 1, 2026 Customer service as the transport industry's earliest warning sensor](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [Read article](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) #### [August 6, 2026 The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Read article](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) #### [July 28, 2026 Contact reason analysis: how to stop solving the wrong problems in customer service](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [Read article](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) #### [July 23, 2026 What energy companies can learn from their customer conversations](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [Read article](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) #### [July 21, 2026 From ticket lists to insights: how to identify patterns in customer conversations](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) [Read article](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) #### [April 28, 2026 Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [Read article](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) #### [March 19, 2026 The blind spot in CX work](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [Read article](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) #### [September 10, 2025 Why Öresundskraft is expanding its partnership with Indicate me](https://info.indicateme.se/en/insights/oresundskraft-expanding-partnership-with-indicate-me) [Read article](https://info.indicateme.se/en/insights/oresundskraft-expanding-partnership-with-indicate-me) #### [August 25, 2025 Why our customers give us an NPS of 82](https://info.indicateme.se/en/insights/why-our-customers-give-us-nps-82) [Read article](https://info.indicateme.se/en/insights/why-our-customers-give-us-nps-82) 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