--- title: Insights | Customer Voices description: Customer Voices | --- [Skip to main content](https://info.indicateme.se/en/insights/tag/customer-voices#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ## [Lyreco Norway: From gut feeling to data-driven](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) on August 5, 2026 "We're moving customer service from being a reactive problem-solving centre to becoming a proactive heart of the business" Pia Helle Gilinsky-Gundersen, Head of Customer and Sales Care, Lyreco Norge ... [Read More](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) #### Posts about Customer Voices [![](https://info.indicateme.se/hubfs/ntm-indicate-me-sjalvedarskap.jpg)](https://info.indicateme.se/en/insights/ntm-media-employees-drive-own-development-forward) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [NTM Media: With Indicate me, employees drive their own development forward.](https://info.indicateme.se/en/insights/ntm-media-employees-drive-own-development-forward) on July 13, 2026 [Read More](https://info.indicateme.se/en/insights/ntm-media-employees-drive-own-development-forward) [![](https://info.indicateme.se/hubfs/scandic-finland-arets-nojdaste-kunder-indicate-me-awards-2026.jpg)](https://info.indicateme.se/en/insights/scandic-finland-most-satisfied-customers-2026) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Scandic Finland wins category "Most Satisfied Customers" at Indicate me Awards 2026](https://info.indicateme.se/en/insights/scandic-finland-most-satisfied-customers-2026) on July 8, 2026 [Read More](https://info.indicateme.se/en/insights/scandic-finland-most-satisfied-customers-2026) [![](https://info.indicateme.se/hubfs/kundservice-mats-pa-snabbhet-insiktshubb.webp)](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Customer Service is measured on speed. The value is something else.](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) on July 7, 2026 [Read More](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) [![](https://info.indicateme.se/hubfs/releasy-teknik-och-det-manskliga-motet.webp)](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Releasy: Human contact in an AI-driven future](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) on July 2, 2026 [Read More](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) [![](https://info.indicateme.se/hubfs/tre-arets-kundserviceuppstickare-indicate-me-awards.webp)](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Tre Sweden: On winning Customer Service Breakthrough of the year](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) on June 22, 2026 [Read More](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) [![postnord on stage indicate me awards](https://info.indicateme.se/hubfs/postnord-att-vaga-tro-pa-ny-teknik.webp)](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [I dared to believe in new technology, and it was the right call](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) on June 5, 2026 [Read More](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) [![postkodlotteriet](https://info.indicateme.se/hubfs/postkodlotteriet-vi-jobbar-med-mjuka-varden.webp)](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Postkodlotteriet: We invest in soft values, because we believe that's what creates hard results](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) on June 5, 2026 [Read More](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/malardalstrafik-lautaro-kvalitetsuppfoljare-2.webp)](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [AI and human leadership in sync - Mälardalstrafik Customer Service leads the way](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) on December 15, 2025 [Read More](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ving-breakit-2.webp)](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Indicate me’s AI helped Ving deliver happier customers](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) on November 5, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) # Articles about Customer Voices #### [August 5, 2026 Lyreco Norway: From gut feeling to data-driven](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) [Read article](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) #### [July 13, 2026 NTM Media: With Indicate me, employees drive their own development forward.](https://info.indicateme.se/en/insights/ntm-media-employees-drive-own-development-forward) [Read article](https://info.indicateme.se/en/insights/ntm-media-employees-drive-own-development-forward) #### [July 8, 2026 Scandic Finland wins category "Most Satisfied Customers" at Indicate me Awards 2026](https://info.indicateme.se/en/insights/scandic-finland-most-satisfied-customers-2026) [Read article](https://info.indicateme.se/en/insights/scandic-finland-most-satisfied-customers-2026) #### [July 7, 2026 Customer Service is measured on speed. The value is something else.](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) [Read article](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) #### [July 2, 2026 Releasy: Human contact in an AI-driven future](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) [Read article](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) #### [June 22, 2026 Tre Sweden: On winning Customer Service Breakthrough of the year](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) [Read article](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) #### [June 5, 2026 I dared to believe in new technology, and it was the right call](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) [Read article](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) #### [June 5, 2026 Postkodlotteriet: We invest in soft values, because we believe that's what creates hard results](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) [Read article](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) #### [December 15, 2025 AI and human leadership in sync - Mälardalstrafik Customer Service leads the way](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [Read article](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) #### [November 5, 2025 Indicate me’s AI helped Ving deliver happier customers](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [Read article](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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