--- title: Insights | Customer Service & CX (2) description: Customer Service & CX | (2) --- [Skip to main content](https://info.indicateme.se/en/insights/tag/customer-service-cx/page/2#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx) ## [From ticket lists to insights: how to identify patterns in customer conversations](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) on July 21, 2026 In short: A case list is raw data. Patterns are insights the organization can act on. The difference is determined by how you categorize, visualize, and deliver the information. A step-by-step guide ... [Read More](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) #### Posts about Customer Service & CX (2) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ai-verktyget-vande-uppsagningar-till-lojalitet-aller-media-2.webp)](https://info.indicateme.se/en/insights/indicate-mes-ai-tool-turned-cancellations-to-loyalty) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Media & Publishing](https://info.indicateme.se/en/insights/tag/media-publishing), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [Indicate me's AI tool turned cancellations into loyalty](https://info.indicateme.se/en/insights/indicate-mes-ai-tool-turned-cancellations-to-loyalty) on September 29, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-mes-ai-tool-turned-cancellations-to-loyalty) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ny-teknik-nu-ska-ai-ge-oresundskraft-mer-kunskap-om-kunderna-2.webp)](https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Energy](https://info.indicateme.se/en/insights/tag/energy), [Sweden](https://info.indicateme.se/en/insights/tag/sweden) ##### [Öresundskraft turns to AI for deeper customer insight](https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight) on September 29, 2025 [Read More](https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/Jonkoping-Energi-nojdaste-kunder-2.jpg)](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers) [Indicate me Awards](https://info.indicateme.se/en/insights/tag/indicate-me-awards), [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Energy](https://info.indicateme.se/en/insights/tag/energy) ##### [Jönköping Energi has Sweden's most satisfied customers 2024](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers) on May 21, 2025 [Read More](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/NCC-2.webp)](https://info.indicateme.se/en/insights/ncc-industry) [News](https://info.indicateme.se/en/insights/tag/news), [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Logistics & Transport](https://info.indicateme.se/en/insights/tag/logistics-transport), [Sweden](https://info.indicateme.se/en/insights/tag/sweden) ##### [More efficient customer service and higher satisfaction at NCC Industry](https://info.indicateme.se/en/insights/ncc-industry) on April 4, 2025 [Read More](https://info.indicateme.se/en/insights/ncc-industry) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/releasy-kundservicemedarbetare-1.webp)](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom), [Sweden](https://info.indicateme.se/en/insights/tag/sweden) ##### [Releasy: A day in the life of a customer service agent](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) on December 11, 2024 [Read More](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) # Articles about Customer Service & CX (2) #### [July 21, 2026 From ticket lists to insights: how to identify patterns in customer conversations](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) [Read article](https://info.indicateme.se/en/insights/from-ticket-lists-to-insights) #### [September 29, 2025 Indicate me's AI tool turned cancellations into loyalty](https://info.indicateme.se/en/insights/indicate-mes-ai-tool-turned-cancellations-to-loyalty) [Read article](https://info.indicateme.se/en/insights/indicate-mes-ai-tool-turned-cancellations-to-loyalty) #### [September 29, 2025 Öresundskraft turns to AI for deeper customer insight](https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight) [Read article](https://info.indicateme.se/en/insights/öresundskraft-turns-to-ai-deeper-customer-insight) #### [May 21, 2025 Jönköping Energi has Sweden's most satisfied customers 2024](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers) [Read article](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers) #### [April 4, 2025 More efficient customer service and higher satisfaction at NCC Industry](https://info.indicateme.se/en/insights/ncc-industry) [Read article](https://info.indicateme.se/en/insights/ncc-industry) #### [December 11, 2024 Releasy: A day in the life of a customer service agent](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) [Read article](https://info.indicateme.se/en/insights/day-in-the-life-customer-service-agent) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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