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title: Insights | Customer Satisfaction & NPS
description: Customer Satisfaction & NPS |
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## [From operative to insight-driven: Reflections from our seminar with ATG & Kontakta](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta)

on September 25, 2026

In short: Customer service is often the first to know what frustrates customers, but those insights rarely reach the wider business in a form teams can act on. When calls, chats, emails and surveys ...

[Read More](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta)

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##### [”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data)

on September 21, 2026

[Read More](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data)

# Articles about Customer Satisfaction & NPS

#### [September 25, 2026 From operative to insight-driven: Reflections from our seminar with ATG & Kontakta](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta)

[Read article](https://info.indicateme.se/en/insights/from-operative-to-insight-driven-reflection-from-our-seminar-with-atg-kontakta)

#### [September 21, 2026 ”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data)

[Read article](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data)

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