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## [Drop the yes/no questions - and upgrade your customer surveys](https://info.indicateme.se/en/insights/drop-the-yes-no-questions-upgrade-customer-surveys)

on August 12, 2025

Yes/no questions in customer surveys often feel redundant — especially when AI can already answer them with high precision. Meanwhile, the shift towards open-ended questions that generate deeper ...

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##### [Joakim Carlsten joins as Head of Technical Development](https://info.indicateme.se/en/insights/joakim-carlsten-head-of-technical-development)

on June 26, 2025

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##### [PostNord's major AI investment delivers results in customer service](https://info.indicateme.se/en/insights/postnords-major-investment-ai-delivers-results-in-customer-service)

on June 17, 2025

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##### [As technology advances, the human element becomes more important](https://info.indicateme.se/en/insights/technology-advances-human-element-becomes-more-important)

on June 17, 2025

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##### [Mölndal Energi: customer service at the forefront with AI-based insights](https://info.indicateme.se/en/insights/molndal-energi-customer-service-forefront-with-ai-based-insights)

on June 9, 2025

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##### [PostNord - Development Award of the year 2024](https://info.indicateme.se/en/insights/postnord-development-award-of-the-year)

on May 26, 2025

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##### [Carglass - Partner of the year 2024](https://info.indicateme.se/en/insights/carglass-partner-of-the-year)

on May 23, 2025

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##### [Releasy – Role Model of the Year in Self-leadership and Coaching 2024](https://info.indicateme.se/en/insights/releasy-role-model-of-the-year-selfleadership-coaching)

on May 22, 2025

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##### [Svenska Postkodlotteriet – Customer Service of the Year 2024](https://info.indicateme.se/en/insights/svenska-postkodlotteriet-customer-service-of-the-year)

on May 21, 2025

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##### [Jönköping Energi has Sweden's most satisfied customers 2024](https://info.indicateme.se/en/insights/jonkoping-energi-swedens-most-satisfied-customers)

on May 21, 2025

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