--- title: Insights (3) description: (3) --- [Skip to main content](https://info.indicateme.se/en/insights/page/3#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ## [Customer Service is measured on speed. The value is something else.](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) on July 7, 2026 In short: what does it take for Customer Service (CS) to become an insight hub for the whole organization? It’s about systematically converting customer conversations into structured information that ... [Read More](https://info.indicateme.se/en/insights/customer-service-is-measured-on-speed) [![](https://info.indicateme.se/hubfs/releasy-teknik-och-det-manskliga-motet.webp)](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Releasy: Human contact in an AI-driven future](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) on July 2, 2026 [Read More](https://info.indicateme.se/en/insights/releasy-human-contact-in-ai-driven-future) [![](https://info.indicateme.se/hubfs/tre-arets-kundserviceuppstickare-indicate-me-awards.webp)](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Tre Sweden: On winning Customer Service Breakthrough of the year](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) on June 22, 2026 [Read More](https://info.indicateme.se/en/insights/tre-customer-service-breakthrough-of-the-year) [![postnord on stage indicate me awards](https://info.indicateme.se/hubfs/postnord-att-vaga-tro-pa-ny-teknik.webp)](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [I dared to believe in new technology, and it was the right call](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) on June 5, 2026 [Read More](https://info.indicateme.se/en/insights/postnord-to-believe-in-new-technology) [![postkodlotteriet](https://info.indicateme.se/hubfs/postkodlotteriet-vi-jobbar-med-mjuka-varden.webp)](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all), [Event](https://info.indicateme.se/en/insights/tag/event) ##### [Postkodlotteriet: We invest in soft values, because we believe that's what creates hard results](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) on June 5, 2026 [Read More](https://info.indicateme.se/en/insights/postkodlotteriet-we-invest-in-soft-values) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/lina-bjelkmar-ai-sweden-leadership-report-2026-2.webp)](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Lina Bjelkmar featured in AI Sweden Leadership Report 2026](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) on April 28, 2026 [Read More](https://info.indicateme.se/en/insights/lina-bjelkmar-medverkar-i-ai-sweden-leadership-report-2026) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/cx-arbetets-blinda-flack-1200x630-1-2.webp)](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [The blind spot in CX work](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) on March 19, 2026 [Read More](https://info.indicateme.se/en/insights/the-blind-spot-in-cx-work) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/malardalstrafik-lautaro-kvalitetsuppfoljare-2.webp)](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [AI and human leadership in sync - Mälardalstrafik Customer Service leads the way](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) on December 15, 2025 [Read More](https://info.indicateme.se/en/insights/ai-and-human-leadership-malardalstrafik) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/chefer-blundar-for-ai-1200x630-1-2.webp)](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) [Techtidningen](https://info.indicateme.se/en/insights/tag/techtidningen), [News](https://info.indicateme.se/en/insights/tag/news), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Leaders are ignoring AI-driven insights](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) on November 17, 2025 [Read More](https://info.indicateme.se/en/insights/leaders-ignoring-ai-driven-insights) [![](https://info.indicateme.se/hubfs/Imported_Blog_Media/ving-breakit-2.webp)](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [News](https://info.indicateme.se/en/insights/tag/news), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Indicate me’s AI helped Ving deliver happier customers](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) on November 5, 2025 [Read More](https://info.indicateme.se/en/insights/indicate-me-ai-helped-ving-happier-customers) [Previous](https://info.indicateme.se/en/insights/page/2) [1](https://info.indicateme.se/en/insights) [2](https://info.indicateme.se/en/insights/page/2) [3](https://info.indicateme.se/en/insights/page/3) [4](https://info.indicateme.se/en/insights/page/4) [5](https://info.indicateme.se/en/insights/page/5) [Next](https://info.indicateme.se/en/insights/page/4) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - 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