---
title: More efficient customer service and higher satisfaction at NCC Industry
description: NCC Industry enhances customer service efficiency and satisfaction through a data-driven approach, improving insights and follow-up for better experiences.
---

[Insights](https://info.indicateme.se/en/insights)

# [More efficient customer service and higher satisfaction at NCC Industry](https://info.indicateme.se/en/insights/ncc-industry)

 Written by [Kimberley Jung-jai Tsang](https://info.indicateme.se/en/insights/author/kimadm) | April 4, 2025

At NCC Industry's Nordic customer centre, customer focus and quality come first. Through a data-driven approach, the team gains better insight into customer conversations. Indicate me has become a valuable part of daily work.

"Right first time is our philosophy. It saves time and creates a better experience for the customer." — Ivan Dunger, Team Manager

"It increases awareness among agents and makes follow-up clearer for us as leaders. The scores were good to start with, but with the tool we've seen a clear improvement." — Ivan Dunger

"The tool is simple, visual and well designed. It makes it enjoyable to use and easy to take in the information." — Jeanette Björfjäll, Team Manager

[View full post](https://info.indicateme.se/en/insights/ncc-industry)

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