Carglass receives the Partner of the Year award for their strong commitment and constant drive to take the next step. AI is a natural part of Carglass's development journey.
"Before, we were guessing. Now we can make decisions based on facts. We've analysed how different words affect the customer experience, and found that something as simple as 'Perfect!' at the end of a call can create a positive impression that stays with the customer." — Katya Grönroos, Customer Centre Manager, Carglass
Jury motivation: This is a partnership that goes far beyond the ordinary. Carglass is forward-thinking, curious and effective — and perhaps most importantly: they are advocates.