--- title: Insights | Kimberley Jung-jai Tsang --- [Skip to main content](https://info.indicateme.se/en/insights/author/kimadm#main-content) [![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg) ![indicate-me-logo-beet-vertical-1](https://info.indicateme.se/hubfs/indicate-me-logo-beet-vertical-1.svg)](https://indicateme.se) - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - [Svenska](https://info.indicateme.se/insights) Open main navigation Close main navigation - [Insights](https://info.indicateme.se/insights) - [Films & Webinars](https://info.indicateme.se/en/films-and-webinars) - [Customer Voices](https://info.indicateme.se/en/customer-voices) - Show submenu for translations EN - English - [Svenska](https://info.indicateme.se/insights) - [Book a tour](https://info.indicateme.se/en/book-a-tour) [Book a tour](https://info.indicateme.se/en/book-a-tour?hsLang=en) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ## [ATG: When customer service becomes the organisation's source of insight](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) on October 1, 2026 "We're open 365 days a year, a lot of hours every day. That gives us a great deal of insight, since we capture so many customers and so many conversations. That then becomes transcriptions and ... [Read More](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) #### More from Kimberley Jung-jai Tsang [![](https://info.indicateme.se/hubfs/reklambild-kvinna-i-mote-kollar-i-kamera.webp)](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [How to choose the right AI tool for customer insights: a guide for decision-makers](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) on September 22, 2026 [Read More](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [![](https://info.indicateme.se/hubfs/reklambild-kvinna-whiteboard-rundad.webp)](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [News](https://info.indicateme.se/en/insights/tag/news), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Customer Satisfaction & NPS](https://info.indicateme.se/en/insights/tag/customer-satisfaction-nps), [Sweden](https://info.indicateme.se/en/insights/tag/sweden), [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) ##### [”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) on September 21, 2026 [Read More](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [![](https://info.indicateme.se/hubfs/reklambild-kollegor-glada.jpg)](https://info.indicateme.se/en/insights/stop-digging-through-data) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) ##### [Stop digging through data: how customer service managers ask their customer conversations directly](https://info.indicateme.se/en/insights/stop-digging-through-data) on September 8, 2026 [Read More](https://info.indicateme.se/en/insights/stop-digging-through-data) [![](https://info.indicateme.se/hubfs/reklambild-kvinna-framfor-bildmarke-fond.webp)](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ##### [How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) on September 3, 2026 [Read More](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) [![](https://info.indicateme.se/hubfs/transport-kundservice-ai.jpg)](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Logistics & Transport](https://info.indicateme.se/en/insights/tag/logistics-transport) ##### [Customer service as the transport industry's earliest warning sensor](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) on September 1, 2026 [Read More](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [![](https://info.indicateme.se/hubfs/vad-energibolag-kan-lara-sig-av-sina-kundsamtal.png)](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx), [Telecom](https://info.indicateme.se/en/insights/tag/telecom) ##### [The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) on August 6, 2026 [Read More](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [![](https://info.indicateme.se/hubfs/lyreco-norge-fran-magkansla-till-datadrivet-1200x630.jpg)](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) [Articles](https://info.indicateme.se/en/insights/tag/articles), [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices), [All](https://info.indicateme.se/en/insights/tag/all) ##### [Lyreco Norway: From gut feeling to data-driven](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) on August 5, 2026 [Read More](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) [![](https://info.indicateme.se/hubfs/newsletter-indicate-me-600x340-2.jpg)](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx) ##### [Contact reason analysis: how to stop solving the wrong problems in customer service](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) on July 28, 2026 [Read More](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [![AI-driven kundservice för energibolag med Indicate me](https://info.indicateme.se/hubfs/energibolag-kundservice-ai-hero.jpg)](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me), [Articles](https://info.indicateme.se/en/insights/tag/articles), [All](https://info.indicateme.se/en/insights/tag/all), [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights), [Energy](https://info.indicateme.se/en/insights/tag/energy), [Nordics](https://info.indicateme.se/en/insights/tag/nordics) ##### [What energy companies can learn from their customer conversations](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) on July 23, 2026 [Read More](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) # All articles from Kimberley Jung-jai Tsang #### [Indicate me • October 1, 2026 ATG: When customer service becomes the organisation's source of insight](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) [Read article](https://info.indicateme.se/en/insights/atg-customer-service-becomes-organsations-source-of-insight) #### [Indicate me • September 22, 2026 How to choose the right AI tool for customer insights: a guide for decision-makers](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) [Read article](https://info.indicateme.se/en/insights/how-to-choose-the-right-ai-tool) #### [Indicate me • September 21, 2026 ”I want to know the things I didn't know I needed to know": what ten years with customer conversational data has taught us](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) [Read article](https://info.indicateme.se/en/insights/ten-years-with-customer-conversational-data) #### [Indicate me • September 8, 2026 Stop digging through data: how customer service managers ask their customer conversations directly](https://info.indicateme.se/en/insights/stop-digging-through-data) [Read article](https://info.indicateme.se/en/insights/stop-digging-through-data) #### [Indicate me • September 3, 2026 How telecom companies can reduce recurring customer contacts with the help of AI](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) [Read article](https://info.indicateme.se/en/insights/recurring-customer-contacts-are-a-symptom-not-a-problem-in-itself.-how-a-telecom-company-identified-the-root-causes-behind-their-repeat-contacts) #### [Indicate me • September 1, 2026 Customer service as the transport industry's earliest warning sensor](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) [Read article](https://info.indicateme.se/en/insights/customer-service-transport-industry-warning-sensor) #### [Indicate me • August 6, 2026 The five most common contact reasons in Telecom & what they’re really mean](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) [Read article](https://info.indicateme.se/en/insights/the-five-most-common-contact-reasons-in-telecom) #### [Articles • August 5, 2026 Lyreco Norway: From gut feeling to data-driven](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) [Read article](https://info.indicateme.se/en/insights/lyreco-norway-gut-feeling-to-data-driven) #### [Indicate me • July 28, 2026 Contact reason analysis: how to stop solving the wrong problems in customer service](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) [Read article](https://info.indicateme.se/en/insights/contact-reason-analysis-how-to-stop-solving-the-wrong-problems-in-customer-service) #### [Indicate me • July 23, 2026 What energy companies can learn from their customer conversations](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [Read article](https://info.indicateme.se/en/insights/what-energy-companies-can-learn-from-their-customer-conversations) [Kimberley Jung-jai Tsang](https://info.indicateme.se/en/insights/author/kimadm) #### Topics - [Indicate me](https://info.indicateme.se/en/insights/tag/indicate-me) - [Articles](https://info.indicateme.se/en/insights/tag/articles) - [All](https://info.indicateme.se/en/insights/tag/all) - [AI-driven Customer Insights](https://info.indicateme.se/en/insights/tag/ai-driven-customer-insights) - [Customer Service & CX](https://info.indicateme.se/en/insights/tag/customer-service-cx) - [Nordics](https://info.indicateme.se/en/insights/tag/nordics) - [News](https://info.indicateme.se/en/insights/tag/news) - [Customer Satisfaction & NPS](https://info.indicateme.se/en/insights/tag/customer-satisfaction-nps) - [Sweden](https://info.indicateme.se/en/insights/tag/sweden) - [Ask Me](https://info.indicateme.se/en/insights/tag/ask-me) - [Telecom](https://info.indicateme.se/en/insights/tag/telecom) - [Logistics & Transport](https://info.indicateme.se/en/insights/tag/logistics-transport) - [Customer Voices](https://info.indicateme.se/en/insights/tag/customer-voices) - [Energy](https://info.indicateme.se/en/insights/tag/energy) ![indicate-me-logo-negative-vertical](https://info.indicateme.se/hubfs/indicate-me-logo-negative-vertical.svg) AI-powered customer intelligence platform that transforms data into actionable insights. - About - [Contact](https://info.indicateme.se/en/contact) ©2026 Indicate me AB. 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