---
title: "Lyreco Norway: From gut-feeling to data-driven"
description: In this interview, Lyreco Norge shares how AI-driven customer insight improves decision-making, coaching, and strategic conversations with leadership.
---

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###### FILM

# **Lyreco Norge: From Gut Feeling to Data-Driven**

Lyreco Norge has made a solid journey from gut feeling to data-driven decision-making. We had the opportunity to interview Pia Helle Gilinsky-Gundersen, Head of Customer and Sales Care, at the High Tech High Touch event.

Here she talks about how AI-driven customer insights have changed the way they work – from everyday agent coaching to monthly strategy reviews with the CEO.

 

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